Shipping & Returns Policy

At My Jolie Bride, we’re committed to making your bridal experience as effortless as possible—from your first fitting to the arrival of your dream gown.

 

Shipping

We are pleased to offer:

✨ Free Australia-wide shipping on all gowns priced at $499 or more.

For orders under $499, shipping costs will be calculated at checkout.

 

Processing Time

Once your order is confirmed, your gown will be carefully prepared and processed.

Estimated delivery time:

  • 6–8 weeks for most wedding gowns.
  • Ready-to-ship styles may be delivered sooner.
  • Delivery timeframes may vary during peak periods.

You will receive a shipping confirmation and tracking details once your order has been dispatched.

 

Returns & Exchanges

As after fittings each wedding gown is ordered and made specifically for you, all gown sales are final.

We are unable to accept returns or provide refunds for:

  • Change of mind
  • Incorrect size selected after confirmation
  • Wedding cancellation or postponement
  • Personal preference after delivery

We strongly recommend reviewing our size guide carefully or booking a Private Home Fitting before placing your order.

 

Faulty or Damaged Items

If your gown arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery.

Email: myjoliebride@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the gown

If the issue is confirmed as a manufacturing fault, we will work with you to repair, replace, or provide an appropriate solution in accordance with Australian Consumer Law.

 

Alterations

Wedding gowns are produced in standard sizing and may require alterations to achieve the perfect fit.

Alteration costs are the responsibility of the customer unless required due to a confirmed manufacturing fault.

 

Delivery Address

Please ensure your shipping details are correct before completing your purchase.

My Jolie Bride is not responsible for delays or additional costs resulting from incorrect shipping information provided by the customer.

 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.


General

Book your appointment, choose up to 5 gowns, and your personal bridal stylist will bring them directly to your home for a relaxed and private fitting.

You can choose up to 5 gowns for your appointment.

We currently service Brisbane and surrounding suburbs (within approximately 20 km of Brisbane CBD).

Our private home fitting appointment is $99. If you purchase your wedding gown during or after your appointment, the full $99 is credited towards your dress.

Our luxury-inspired wedding gowns range from $499 to $899, offering exceptional quality and timeless designs without the designer price tag.

We also offer Afterpay, allowing you to split your purchase into 4 interest-free payments (subject to Afterpay approval and eligibility).

Wedding gowns are made in standard sizes, so minor alterations may be required to achieve the perfect fit. Alteration costs are the responsibility of the customer unless the gown has a confirmed manufacturing fault.

Shipping

Yes! We offer FREE Australia-wide shipping on all gowns priced at $499 or more.

Most gowns are delivered within 6-8 weeks, depending on the style and availability.

As each gown is ordered specifically and made for you, we do not accept returns for change of mind. If your gown has a manufacturing fault, we’ll gladly assist you in accordance with Australian Consumer Law.